FUJIBIKES.com 30 Day Return Policy

You received your gear, but for some reason you need to return it. We’re here to help! Orders place for direct shipment from FUJIBIKES.com to your residence are eligible for return and a refund within 30 days of purchase. We will issue you a return label and the shipping charges will be deducted from your refund: $9 for soft goods, parts, and accessories. 

All Item(s) must be in new, unassembled, unused condition and with all original packaging, hangtags, and parts. Once your returned item is received, Fuji Bikes will review the product and issue refunds accordingly. If the item you returned is not in new, unused condition with all original packaging, hangtags, and parts, then the item being returned is considered used. Fuji Bikes will contact you and has the option to ship the product back to you or adjust your refund amount based on the condition of the item being returned. 

Fuji Bikes does not accept used items for returns unless there is a warranty issue.

Fuji Bikes does not offer exchanges.

To return an item:

1.       Please email customerservice@fujibikes.com for a Return Ticket Number.

2.       Once we receive your return request, we’ll generate a return label and email it to you. You will need to print out the return label and adhere it to the package you are returning.

3.       After you adhere your return label to your package, drop the shipment at the closest FedEx hub/agent near you.

4.       Once your return has been received by Fuji Bikes, we will review the return and issue a credit to the original payment method you used less return shipping cost: $9 for soft goods, parts, and accessories. Credits typically appear on your account 7-14 days after Fuji Bikes receives the return.

PLEASE NOTE: This return policy applies to direct shipments from FUJIBIKES.com. Items returned MUST be returned unused in new condition with all manufacturer’s packaging included. Please package your returns carefully, as we will not accept returns that show signs of assembly, use, or damage.

Warranty Issues

If you believe your Fuji Bikes product has a warranty issue, you can review our warranty policy HERE. terms and conditions are available on our website.

DO NOT SEND ANYTHING BACK BEFORE CONTACTING FUJI BIKES AND RECEIVING A RETURN TICKET NUMBER!